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info@dinoiptv.ca Interac e-Transfer
STREAMING · CANADA
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Refund & Cancellation Policy

How refunds, cancellations and plan changes work — and why we would much rather you started with a free trial.

Last updated: October 24, 2026

Try before you buy. The free trial exists precisely so that nobody pays for something that does not work on their equipment. We would always rather give you a trial than take a payment and argue about it afterwards. Request a trial.

1. Before payment

An order placed on this website is not a charge. You receive an order reference and payment instructions; nothing happens until you choose to send the Interac e-Transfer. If you change your mind before sending it, simply do not send it — there is nothing to cancel and nothing to refund.

2. After payment, before activation

If you have sent an e-Transfer and then change your mind before we activate your line, contact us immediately at info@dinoiptv.ca or on WhatsApp with your order reference. If your line has not been created yet, we will refund the payment in full.

3. After activation

Once a subscription is active, it is a delivered digital service. Our approach is:

  • We fix problems first. If the service does not work properly for you, tell us what you are seeing and let us work through it. Most issues turn out to be a setting, an app or a network path, and they are usually solved the same day.
  • If we cannot make it work on your equipment within a reasonable time, and the fault is on our side, we will offer either a replacement setup or a pro-rated refund for the unused portion of your term.
  • Change of mind after activation is not normally refundable, because the service has been delivered. This is what the free trial is for.

4. What is not covered

We cannot refund for circumstances outside the service itself, including:

  • an internet connection that is too slow or unstable for streaming;
  • hardware that is not capable of running a player app properly;
  • a subscription shared beyond your own household, contrary to our terms;
  • an account suspended for breaching the terms of service;
  • specific content or channels that change or become unavailable — availability is never guaranteed.

5. Reseller credits

Reseller credits are non-refundable once they have been loaded into your panel, because they can be used immediately. This is why we always speak with you before you send any payment, and why you should never transfer funds for a reseller package before that conversation has taken place.

6. Cancelling a subscription

Subscriptions do not renew automatically, so there is nothing to cancel. When your term reaches its end, the service simply stops unless you choose to renew. You are welcome to tell us you are not renewing, but you do not have to.

7. How to request a refund

Contact us with:

  1. your order reference;
  2. the e-mail address and WhatsApp number used on the order;
  3. a short description of the problem and what you have already tried.

We aim to answer refund requests within two business days. Approved refunds are returned by Interac e-Transfer to the address you paid from, normally within five business days.

8. Chargebacks and disputes

Interac e-Transfer has no chargeback mechanism, which is exactly why we prefer to resolve problems directly and quickly. Please talk to us before doing anything else — we are a small team and we answer.

9. Contact

info@dinoiptv.ca · WhatsApp +1 (438) 230-2570

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